General terms and conditions

01Scope

These terms apply to every contract between the operator and a service company for the use of ASSETLY. Differing terms of the customer apply only where acknowledged in writing.

02The service

The operator provides a multi-tenant web application for recording equipment, labelling it with QR codes and handling service requests.

The scope of functionality evolves. Material restrictions of existing functionality are announced with reasonable notice.

03Formation and term

The contract is formed on signature by both parties or on confirmation of the order. The initial term is twelve months; thereafter it continues monthly and may be terminated on thirty days' notice to the end of a month.

04Prices and payment

Unless agreed otherwise, the prices published on the pricing page apply. All amounts are in Swiss francs and exclude VAT.

The base fee is invoiced monthly in advance; the fee for additional machines is invoiced in arrears on the highest number of activated machines during the billing month. Invoices are payable within thirty days.

05Customer obligations

The customer is responsible for the accuracy of the data entered and for managing its user accounts. Credentials must be kept confidential.

The customer warrants that it processes its end customers' data lawfully and has provided the required information.

06Availability

The operator targets an availability of 99.5 per cent on a monthly average, measured excluding announced maintenance windows.

Maintenance is carried out outside business hours where possible and announced at least forty-eight hours in advance. No availability is owed for disruptions attributable to third parties, force majeure or the customer's own infrastructure.

07Customer data

All data entered by the customer remains its property. The operator uses it solely to provide the service and to meet legal obligations.

The customer can export its data as a file at any time.

08Liability

The operator is liable for intent and gross negligence. Liability for slight negligence is excluded to the extent permitted by law.

No liability is accepted for lost profit, indirect damage, or data loss that reasonable backups on the customer's side would have prevented. Liability is in any event limited to the fees paid in the twelve months before the damaging event.

09Termination and return

After the contract ends, the data remains available for export for thirty days. It is then deleted in full. On request the operator confirms the deletion in writing.

10Final provisions

Changes to these terms are communicated at least thirty days in advance. If the customer does not object they are deemed accepted; if it objects, it may terminate as of the date they take effect.

Swiss law applies, excluding the Convention on Contracts for the International Sale of Goods. The place of jurisdiction is the operator's registered office.